Returns & Refunds Policy
1. Introduction
At Flinderstore, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. This policy outlines how returns and refunds are handled.
2. Returns
- You may return products within 30 days of receiving your order.
- Items must be unused, in original packaging, and in resalable condition.
- To start a return, please contact us at support@flinderstore.com with your order number.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used hygiene products (e.g., cosmetics, skincare, health items).
- Personalized or custom-made goods.
- Gift cards or digital downloads.
4. Refunds
- Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 6–10 business days to your original payment method.
- Shipping fees are non-refundable, unless the item was faulty or incorrectly supplied.
5. Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.
6. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the product for a refund and place a new order.
7. Damaged or Faulty Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no extra cost.
8. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account again.
- Contact your credit card company or payment provider.
- If the issue persists, reach us at support@flinderstore.com.
9. Governing Law
This Returns & Refunds Policy is governed by the laws of Australia.
Last updated: September 1st, 2025